Dear valued clients,
Our business is continuing to operate as we navigate the current COVID-19 situation, and we are adapting our operations by practicing social distancing, and reiterating the practices of good hygiene, like frequent hand washing, providing hand sanitizer and gloves for the moving crews. We are also offering virtual onsites for current/ future clients during the current situation. We will do our best to keep our current clientele informed of any changes to current/ future moves.

As our client, your safety and health is our #1 priority during this state of emergency. Please consider the following guidelines to prepare for your move with us:

⚠ADVICE FOR CLIENTS REGARDING SETTING UP CONDITIONS FOR A MOVE: • Upon our arrival, please have your residence/ office/ items as ready as possible (cleaned/ sanitized and ventilated in advance) for the removal of your items. • It is recommended that you/ your representatives will keep, at a minimum, 6 feet of distance from our crew. Our crew members will keep, at a minimum, 6 feet of distance or more at the time of service. • You will assure continuous ventilation of the spaces we work in at all times. • Please provide dedicated bathroom(s), equipped with soap and paper towels for our crew members.

⚠LIMITATION OF LIABILITIES OF MOVING COMPANIES AND THEIR RIGHT TO CANCEL WORK (NATIONAL LOCAL MOVES): The Government has stated it is or will be implementing (as yet) measures to combat the spread of the virus. Such measures in place might impact our ability to provide services to you (including but not limited for us having to suspend or cancel in full the services) or the virus otherwise affects our ability to fulfill your relocation. This may place us in a position where we will not be able to accept any ability for any losses that may arise and we limit our liability accordingly. We are keeping the matter under careful review and will ensure that all customers are advised of any developments that may affect fulfillment of contracted services.

As our team at Homegrown Moving Company has been following updates, we are choosing to work with & adhere to the guidelines set forth by health officials and authorities. We want to do our part in mitigating the impact and spread of COVID-19 to the businesses and communities we serve, and we are implementing the following strategies to do so:

We have discussed with our team members what to do in the scenario that anyone is experiencing symptoms or may have been exposed to the virus. We have an understanding among ourselves to be transparent if somebody's not feeling good or may have been exposed. We understand the need to self quarantine for the proper amount of time, if this occurs, to avoid any further spread. In turn, we ask the same from our customers. In the event that you are feeling sick or may have been exposed, we are happy to make arrangements for another move date.

Use of examination gloves: Our teams will wear examination gloves while servicing moves as an additional hygiene measure and self protection. Gloves will be discarded after each move.

Due to the high demand of masks, we are unable to provide them at the moment, but if you would like masks to be provided for your move, please provide them and we can use them.

Our team will also have hand sanitizer, and we ask that they are allowed to use a sink or water source to wash their hands when available. Social distancing: Upon arrival to our customers' homes or offices, team members will follow the protocol of social distancing, allowing 6' between team members and you, our customer. We have always valued the professionalism and respect that accompany an introductory handshake, however during the COVID-19 outbreak, we ask that our customers understand for safety purposes that we will refrain from shaking hands or making physical contact.

Proper ventilation: In move settings when available, we request that our customers open outside doors and/or windows to increase air circulation. All of the above will be effective immediately and remain in place until April 20th, until we can reassess the situation and make further announcements. We strive to continue to practice CDC/ Federal / State/ WHO (World Health Organization) guidelines for health and safety to prevent contagion in our community.

Thank you, Homegrown Moving

How to file a claim against a moving company

Moving can be complex, and part of that process is learning to file a claim against a moving company. Everybody knows that relocation is a multi-faceted event. With many factors working in unison to create a painless experience. At least, that’s the plan. However, as everybody also knows, moving is not perfect. There are simply too many things to take into consideration. And creating that perfect moving plan is simply not possible. You cannot plan on life to happen, and that’s why sometimes… Accidents happen. A belonging gets misplaced, a glass gets shattered. However, sometimes a moving company can be really grueling. Unprofessional and not friendly or helpful. Although that doesn’t mean you have to endure such treatment. You can always file a claim against a moving company. And that’s exactly why we have written this article!

file a claim against a moving company
Filing a claim against a moving company is the best way of protecting your rights.

Why should you file a claim against a moving company?

There are plenty of mistakes that can happen during a move. However, when is the time when enough is enough? Where do you draw the line? We here at Homegrown Moving and Storage Company CO recommend these types of scenarios when you should lodge a claim:

Scenario number 1 – Movers damaged your belongings

Imagine the following happening. You have just hired a moving company to provide you with some packing services. However, after the move has happened and you’ve started unboxing all your belongings you realize that one of your precious family heirlooms was damaged. What should you do now? Well, it’s rather simple. Immediately after you found out about the damage, take a photo of any breaks, cracks and the like and send it to the moving company.  Hopefully, they will be able to work everything out with you. However, what should you do if they do not want to help you? Don’t worry, keep reading on.

a camera
Don’t forget to take a picture of all of the damages as proof.

Scenario number 2 – file a claim against a moving company because of cost

We have a lot of experience with commercial movers Denver. Also, we take pride in our low-cost moving quotes. However, we are aware that some moving companies offer ridiculously cheap moving quotes. The reason they do this so that they can smoke out the competition and get hired for the job. However, once they do get hired, they bombard you with unexpected costs. Leading you in the end to pay much more than you’ve anticipated. Do not fall for this ploy. It is simply unacceptable. This is a great reason for failing a claim against that moving company.

Scenario number 3 – the moving company was late

Even the companies that offer the best moving services can be late sometimes. It’s the nature of the job. Weather, technical difficulties with the truck, etc. There are many reasons why a moving company can be late. So don’t immediately jump to the conclusion that they proceeded unethically. We recommend that you always give them a ring first, and try to inquire about why they are late. Before actually filing a complaint. Sometimes there is nothing they can do about it. So with that being said, if for some reason they do not answer your calls, or had no justified cause for their being late, you know what you need to do.

How to file a claim against a moving company

We have mentioned above the three most common reasons why you should file a claim against your moving company. However, those are not the only reasons when you need to do that. There are plenty of examples we didn’t mention. For instance, the movers were being rude and disrespectful, they worked slow, etc.  As these reasons in-and-of-themselves require a special blog post just to be sufficiently elaborated. However, the meat of this article is not those when, but how. How to actually file a claim against a moving company. That’s why we present to you the following.

Try to resolve things peacefully.

Right so, before we delve deep into muddy waters we recommend that you try to resolve any dispute you might have with the moving company peacefully. This will save both parties a lot of effort, time and money. This might actually mean that in order for them to take you seriously you file a complaint officially, to the company, through propper channels in writing. However, if they ignore you, it’s time to take this to the next step.

Agreement between two parties.
Trying to come at an agreement is always better than to spend a lot of money on lawyers for Court.

File a claim against a moving company by contacting the U.S. Department of Transportation (DOT)

So if your movers didn’t pay much attention to you, it’s time to seek help from the government. What we mean by this is that you are going to go through the proper channels which will force the moving company to either formally deny or accept your claim. This is done by firstly, filing a claim with the Federal Motor Carrier Safety Administration. They will give a period of 120 days for the moving company to acknowledge your claim or for them to deny it.

What if that doesn’t work?

What will happen if nothing of the above gives productive outcomes? Are you doomed? Thankfully, no. You still have one option remaining – the Court. However, if you do decide you want to take it up this road, you might want to consult with a legal representative so they can give you a calculation of the costs of the trail. Since the actual cost of the trail will in most cases outweigh the compensation the moving company needs to pay.

The best way to file a claim against a moving company is prevention!

However, a take-away piece here would be prevention is better than cure. Okay, but how does that translate to this situation you might ask? Well simple. Find reliable movers from the get-go and you won’t be having any problems later down the line.

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