Dear valued clients,
Our business is continuing to operate as we navigate the current COVID-19 situation, and we are adapting our operations by practicing social distancing, and reiterating the practices of good hygiene, like frequent hand washing, providing hand sanitizer and gloves for the moving crews. We are also offering virtual onsites for current/ future clients during the current situation. We will do our best to keep our current clientele informed of any changes to current/ future moves.

As our client, your safety and health is our #1 priority during this state of emergency. Please consider the following guidelines to prepare for your move with us:

⚠ADVICE FOR CLIENTS REGARDING SETTING UP CONDITIONS FOR A MOVE: • Upon our arrival, please have your residence/ office/ items as ready as possible (cleaned/ sanitized and ventilated in advance) for the removal of your items. • It is recommended that you/ your representatives will keep, at a minimum, 6 feet of distance from our crew. Our crew members will keep, at a minimum, 6 feet of distance or more at the time of service. • You will assure continuous ventilation of the spaces we work in at all times. • Please provide dedicated bathroom(s), equipped with soap and paper towels for our crew members.

⚠LIMITATION OF LIABILITIES OF MOVING COMPANIES AND THEIR RIGHT TO CANCEL WORK (NATIONAL LOCAL MOVES): The Government has stated it is or will be implementing (as yet) measures to combat the spread of the virus. Such measures in place might impact our ability to provide services to you (including but not limited for us having to suspend or cancel in full the services) or the virus otherwise affects our ability to fulfill your relocation. This may place us in a position where we will not be able to accept any ability for any losses that may arise and we limit our liability accordingly. We are keeping the matter under careful review and will ensure that all customers are advised of any developments that may affect fulfillment of contracted services.

As our team at Homegrown Moving Company has been following updates, we are choosing to work with & adhere to the guidelines set forth by health officials and authorities. We want to do our part in mitigating the impact and spread of COVID-19 to the businesses and communities we serve, and we are implementing the following strategies to do so:

We have discussed with our team members what to do in the scenario that anyone is experiencing symptoms or may have been exposed to the virus. We have an understanding among ourselves to be transparent if somebody's not feeling good or may have been exposed. We understand the need to self quarantine for the proper amount of time, if this occurs, to avoid any further spread. In turn, we ask the same from our customers. In the event that you are feeling sick or may have been exposed, we are happy to make arrangements for another move date.

Use of examination gloves: Our teams will wear examination gloves while servicing moves as an additional hygiene measure and self protection. Gloves will be discarded after each move.

Due to the high demand of masks, we are unable to provide them at the moment, but if you would like masks to be provided for your move, please provide them and we can use them.

Our team will also have hand sanitizer, and we ask that they are allowed to use a sink or water source to wash their hands when available. Social distancing: Upon arrival to our customers' homes or offices, team members will follow the protocol of social distancing, allowing 6' between team members and you, our customer. We have always valued the professionalism and respect that accompany an introductory handshake, however during the COVID-19 outbreak, we ask that our customers understand for safety purposes that we will refrain from shaking hands or making physical contact.

Proper ventilation: In move settings when available, we request that our customers open outside doors and/or windows to increase air circulation. All of the above will be effective immediately and remain in place until April 20th, until we can reassess the situation and make further announcements. We strive to continue to practice CDC/ Federal / State/ WHO (World Health Organization) guidelines for health and safety to prevent contagion in our community.

Thank you, Homegrown Moving

How to handle disputes with Arvada movers

Moving requires a lot of work and planning in order for it to turn out exactly how you want it. It can be absolutely crucial to hire the right movers in Arvada, and if you do, you should not have any problems. However, sometimes things do not go as planned, therefore, in these cases, some disagreements may appear. You need to know how to handle disputes with Arvada movers so you can get what you want. Here are some ideas which may help you.

talking in person can handle disputes with Arvada movers
Talking in person is a way to handle disputes with Arvada movers.

Learn your rights as a customer

Before doing anything and talking to anyone from the moving company you hired, you need to learn exactly what your rights are. You can find a book about your rights and responsibilities when you move online.  If you have a chance, you should go through this document to see if your complaint fits your rights. This book mentions that you are allowed to be present when your shipment is weighed, but also that you have the right to request it to be re-weighted. Additionally, they mention that the company must give you a written estimate. Check if you are legally covered before requesting anything from your moving company.

Furthermore, you should also read the contract that you signed prior to your move. You can learn more about your rights there. Companies like packing services Denver CO will always provide you with a concise contract, but that is not always the case. There are things that you may think are not done the right way, but if they are in the contract, there is probably not much you can do about it. This is why it is important to read and understand the contract before officially signing it.

Try talking in person

Depending on how big the problem is, you have several options to try in order to solve it. The first step to try to handle disputes with Arvada movers is to try to talk to them in person. Any Colorado moving company will probably be willing to at least listen to you. It often happens that you can solve a little misunderstanding with simple communication.

Write a complaint

Another way to handle your dispute is to try to write a complaint letter. After you are certain that there has been a problem during your move or relocating to Denver, you can list everything that is problematic for you. Make sure to include all the details, but also to be as polite as possible. Hopefully, the company will react well and give its best to solve the problem.

Take legal action

When talking and writing letters do not work, the only thing that you can do is to file a claim. Local movers Denver always advise you to try the other two steps first before trying this one. You can find all the information necessary for your claim on the Federal motor carrier safety administration website.

a dispute on the phone
Remember to stay calm when talking to your moving company.

Even though we spend a lot of time planning and preparing, sometimes unexpected situations can arise. Now you are ready to react in those situations and know how to handle disputes with Arvada movers. Remember all the advised steps and be persistent.

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