Dear valued clients,
Our business is continuing to operate as we navigate the current COVID-19 situation, and we are adapting our operations by practicing social distancing, and reiterating the practices of good hygiene, like frequent hand washing, providing hand sanitizer and gloves for the moving crews. We are also offering virtual onsites for current/ future clients during the current situation. We will do our best to keep our current clientele informed of any changes to current/ future moves.

As our client, your safety and health is our #1 priority during this state of emergency. Please consider the following guidelines to prepare for your move with us:

⚠ADVICE FOR CLIENTS REGARDING SETTING UP CONDITIONS FOR A MOVE: • Upon our arrival, please have your residence/ office/ items as ready as possible (cleaned/ sanitized and ventilated in advance) for the removal of your items. • It is recommended that you/ your representatives will keep, at a minimum, 6 feet of distance from our crew. Our crew members will keep, at a minimum, 6 feet of distance or more at the time of service. • You will assure continuous ventilation of the spaces we work in at all times. • Please provide dedicated bathroom(s), equipped with soap and paper towels for our crew members.

⚠LIMITATION OF LIABILITIES OF MOVING COMPANIES AND THEIR RIGHT TO CANCEL WORK (NATIONAL LOCAL MOVES): The Government has stated it is or will be implementing (as yet) measures to combat the spread of the virus. Such measures in place might impact our ability to provide services to you (including but not limited for us having to suspend or cancel in full the services) or the virus otherwise affects our ability to fulfill your relocation. This may place us in a position where we will not be able to accept any ability for any losses that may arise and we limit our liability accordingly. We are keeping the matter under careful review and will ensure that all customers are advised of any developments that may affect fulfillment of contracted services.

As our team at Homegrown Moving Company has been following updates, we are choosing to work with & adhere to the guidelines set forth by health officials and authorities. We want to do our part in mitigating the impact and spread of COVID-19 to the businesses and communities we serve, and we are implementing the following strategies to do so:

We have discussed with our team members what to do in the scenario that anyone is experiencing symptoms or may have been exposed to the virus. We have an understanding among ourselves to be transparent if somebody's not feeling good or may have been exposed. We understand the need to self quarantine for the proper amount of time, if this occurs, to avoid any further spread. In turn, we ask the same from our customers. In the event that you are feeling sick or may have been exposed, we are happy to make arrangements for another move date.

Use of examination gloves: Our teams will wear examination gloves while servicing moves as an additional hygiene measure and self protection. Gloves will be discarded after each move.

Due to the high demand of masks, we are unable to provide them at the moment, but if you would like masks to be provided for your move, please provide them and we can use them.

Our team will also have hand sanitizer, and we ask that they are allowed to use a sink or water source to wash their hands when available. Social distancing: Upon arrival to our customers' homes or offices, team members will follow the protocol of social distancing, allowing 6' between team members and you, our customer. We have always valued the professionalism and respect that accompany an introductory handshake, however during the COVID-19 outbreak, we ask that our customers understand for safety purposes that we will refrain from shaking hands or making physical contact.

Proper ventilation: In move settings when available, we request that our customers open outside doors and/or windows to increase air circulation. All of the above will be effective immediately and remain in place until April 20th, until we can reassess the situation and make further announcements. We strive to continue to practice CDC/ Federal / State/ WHO (World Health Organization) guidelines for health and safety to prevent contagion in our community.

Thank you, Homegrown Moving

What happens if I need to cancel my move?

What happens if I need to cancel my move? Once you decide to relocate, there will be a lot to do in order to make it happen. So it would be such a smart move to hire experienced Denver movers to help you. You could let them handle your move, which will save you a lot of time and allow you to do other important stuff. But what if, at the last minute, you decide to cancel your relocation? Do not worry, you are not the first or the last that needed to cancel your movers. Moving companies come across these kinds of situations on daily basis and they already have installed protocols and procedures for such situations.

What will happen if I need to cancel my move?

In one word, nothing. Cancelations happen all the time and it is part of the job that residential movers Denver do. Life gets some unexpected turns from time to time and we need to do everything that we can to cope with the situation. You can get a job transfer or fail to sell a house in time. Your family situation can change for many different factors and that could all refer to moving. If you’ve already booked your move and your plans get changed, the first thing you should do is to decide whether are you canceling your move or you are postponing it for some time. The only two things that you will need to do is to:

  • Inform your movers as soon as possible
  • Inform them in written form
A woman trying to cancel my move
If you are still wondering if “can I cancel my move”, the answer is yes!

When should I inform my movers?

Moving is a business, so, as with any other business, cancellations can happen. Still, that will affect the company and its plans, so you should take that into consideration. Inform your local movers CO as soon as you learn that you won’t be able to move. Of course, they will understand that those things can happen at the last moment. But have in mind that you will maybe have to pay some cancelation fee if you do it close to the moving date.

Do I need to cancel my relocation in written form?

It is all fair to inform your movers as soon as you decide to cancel the relocation. And the easiest and fastest way is to do it via phone call. Still, in order to protect yourself and be sure that they received the information, it would be smart to have a written trace. That way you will be sure that they received the information and that it won’t happen that someone who received your call forgot to cancel it and thus increase your cancelation fee. So it would be good to do both ways: by phone call and e-mail. But you can ask your apartment movers Denver about it during the initial interview. Being well-informed is always the best way to go.

Woman typing on laptop
If you need to cancel, inform your movers in written form.

Will I get a refund?

What happens if I need to cancel my move within 24 hours of signing the deal? Probably, no one will ask for a reason and you will get a full refund. This won’t be the same if more than 48 hours pass from signing the deal. Actually, you will find that different moving companies have different procedures regarding this issue. So it is smart to learn about your rights and responsibilities before you make the final decision on the movers you are about to hire. And if you wait until 24 hours before the moving day, don’t hope that you will get any part of the refund.

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